We want you to have a comfortable and safe experience. Please read the following guidelines carefully:
- Mandatory registration and minors
All guests must register at the front desk with a valid passport or ID. Minors may only stay if accompanied by at least one parent or with a notarized authorization. Full payment of the reservation is required at check in. - Changes, cancellations, and refunds
After check in, no cancellations, date changes, or refunds are allowed. A 100% penalty of the reservation amount will apply. - Check out at 10:00 a.m.
Please return the room key on time. If you need a late check out, request it in advance. Otherwise, an additional night or late check-out fee will apply. - Outside alcoholic beverages are not allowed
If you’d like to consume your own bottle, a corkage fee of S/ 30.00 per bottle applies. Ask at the front desk. - No smoking in romos. Please use designated smoking areas. Penalty S/ 250.00
- Respect everyone’s rest. Avoid loud noises between 10:00 p.m. and 8:00 a.m.
- Visitors
Visitors are allowed only in common areas until 9:00 p.m. Entry into rooms is not permitted. - Care of facilities
Help us keep everything in good condition. Damaged items or areas will be charged at 100% of their value. Stains on bedding, towels, or mattresses will incur a cleaning fee from S/ 50 per item. Lost key fee: S/ 100. - Valuables and luggage
Rooms do not include a safe. Ask at the front desk if you’d like to store something or use our luggage room (under guest responsibility). - Prohibited substances
The possession or use of illegal substances is strictly prohibited. If detected, authorities will be notified and the stay will be immediately canceled. - Laundry service
Request the laundry service at the front desk. Please indicate the number of garments and any special care instructions. Ask about rates per kilo.
Thank you for respecting these rules. Your cooperation helps us provide a better experience for everyone.
Failure to comply may result in immediate cancellation of the stay and removal of the guest(s) without refund.